Bond Wizard
Support
Stuck on a puzzle? Bug? Account question? Reach out — we read every message.
Email us
The fastest way to get help is support@bondwizard.app. Include your device (iPhone / iPad / web), the game (Tangle, Consensus, etc.), and a short description of what happened. A screenshot helps a lot.
Common questions
My streak reset / my progress disappeared
Bond Wizard saves progress per device by default. If you signed in with Apple or email, your progress travels with your account across devices. If you played anonymously and the data disappeared, clearing browser data or reinstalling the app wipes local progress. Email us if a signed-in account lost data — we can usually restore.
A word I'm sure exists isn't being accepted in Tumble or Tangle
Tell us the word at support@bondwizard.app. We'll add it to the dictionary in the next bank refresh.
How do I delete my account?
Open the app, tap your profile, scroll to the bottom, and tap "Delete account." This removes your account and all stored gameplay data immediately. If you can't access the app, email us from the address tied to the account and we'll process it manually within 7 days.
Bug or crash
Please email support@bondwizard.app with the device, iOS version, the game you were playing, and what you were doing when it happened. Screenshots speed up triage.
Privacy & data
See our privacy policy for what we collect and how it's used. The short version: we collect your puzzle answers to power the crowd-aggregate features, and that's about it. No tracking, no ads, no data sales.